Refund & Returns Policy

We want you to love every can of Seltsake. While we can’t accept returns of alcoholic products due to safety and legal reasons, we’ll always make things right if something goes wrong.

Due to the nature of our product, we do not accept returns for unwanted items, change of mind, or opened goods.

This policy ensures the safety and integrity of all products we deliver.

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at hello@seltsake.com with the following:

We’ll assess your claim and offer a replacement, credit, or refund where appropriate.

Once a refund is approved, it will be processed back to your original payment method within 5–10 working days, depending on your bank or payment provider.

If your order hasn’t arrived within the expected timeframe, please check your confirmation email and tracking details. If you still need help, contact us and we’ll investigate right away.

We’re here to help. If you have any questions about your order, contact us at:

Email: hello@seltsake.com

Address:

Seltsake

85 Great Portland Street

First Floor

London

W1W 7LT

United Kingdom